at HSBC
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**Assistant Vice President, Customer Onboarding, Business Banking - Hang Seng Bank (HK)** Manage customer onboarding process, ensuring regulatory compliance and efficient execution. Key responsibilities include identifying CDD requirement gaps, understanding customer context, enhancing product penetration, and improving onboarding process flow. Requires University degree, proven customer service experience, commercial banking and KYC knowledge, strong communication skills, and proficiency in English and Chinese. Hang Seng offers a dynamic working environment and competitive packages. Hong Kong residency required.
- Compensation
- Not specified
- City
- Not specified
- Country
- Hong Kong
Currency: Not specified
Full Job Description
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join Hang Seng and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Commercial Banking
Hang Sengs Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as Assistant Vice President, Customer Onboarding, Business Banking
Principal responsibilities
Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
Understand customer context, oversee goals, and provide product information to best serve
Improve product penetration and customer retention and helping foster positive customer relationships
Oversee the end-to-end CDD and onboarding process and ensure the execution excellence.
Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness.
Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications.
Qualifications - External
University degree in Business Administration or related disciplines
Proven years of work experience in providing high standard of customer service preferred
Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
Experience in handling CDD review for corporate customers preferred
Good communication and interpersonal skills
Proficiency in both spoken and written English and Chinese
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks
Youll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
CMB2026
