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Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team.

Principal Responsibilities

• To ensure timely and error free reporting of transactions received at the Investor Service Centre.

• Manage customer communication effectively in order to have timely resolution

• Excel in distribution services & investor services with special focus on corporate customers

• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

• Explore and process efficiency suggestions and contribute to achieve customer delight

• Comply with applicable regulatory requirements on qualifications required for the job profile

• Contribute to the knowledge management initiative of the customer service team.

• Contribution to recruitments / contingency / leave planning

• Ensure compliance to the process manual and FIM

• Excel in the monthly reporting process

Qualifications - External

• A good understanding of mutual fund/security markets

• Good verbal and written communication, team and interpersonal skills

• The inclination to work in a client facing role, with a bent of mind for service

• Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling

• Knowledge of local language will be an advantage

The location for this role is Mumbai, India

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Youll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India