Posted 13 days ago
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**Senior Manager, General Operations** Manage Fidelity's monetary transaction services, ensuring timely delivery, quality, and compliance. Develop operational improvements and manage staff to meet productivity and service level goals. Previous financial operations or risk management experience preferred. Bachelor's degree required. Proven leadership skills and Series 99 FINRA license (will support obtaining). Strong communication and interpersonal skills. Intermediate Microsoft Office experience. Collaborate with business partners and mentor high-performing teams. Foster an inclusive work environment within the Operations Services Group's Remittance Services team. Fidelity is transitioning to an onsite working model.
- Compensation
- Not specified USD
- City
- Not specified
- Country
- Not specified
Currency: $ (USD)
Full Job Description
Job Description:
The Role
As a Senior Manager, you are accountable for the timely delivery of monetary transactions for Fidelity clients. Your role includes developing a deep understanding of the relevant business processes, technologies, and risks driving solutions to continually improve the services. You will provide management of day-to-day operations and staff, assuring adherence to prescribed levels of productivity, accuracy, service levels, compliance and controls.
Note: Fidelity will not provide immigration sponsorship for this position.
The Expertise and Skills You Bring
- Previous experience working in the Financial Services Industry, Financial Operations, or Operational Risk preferred.
- Build strong and inclusive working relationships, in-person and virtually, through collaboration with business partners and colleagues.
- Critical thinker who approaches work with an open mind and sense of creativity by challenging current practices and recommending improvements to mitigate risks and drive positive change
- Previous management experience is preferred
- Bachelor's degree or equivalent work experience
- You have proven leadership skills
- We will support you while you learn the FINRA licensing material and work to obtain your Series 99 license
- Strong oral and written communication skills
- Intermediate experience with Microsoft Office products; Excel, Outlook, PowerPoint, Word, etc.
- You have exceptional interpersonal and teamwork skills
The Value You Deliver
- Establishing and executing plans and setting clear goals that drive efficiency, innovation, and sustainable delivery of quality, cost, and service delivery goals
- Proactively identifying, prioritizing, and driving opportunities to improve the business
- Setting direction by translating the broader organization's business plan and aligning resources to execute the plan
- Attracting, developing, and retaining a high performing team
- Driving results by creating a climate of respect, open collaboration and teamwork
The Team
As part of the Operations Services Group (OSG), the Remittance Services team provides transaction processing services to all of Fidelitys distribution channels. Remittance Services also supports Fidelitys growth with high quality, cost effective, and innovative service solutions through technical solutions, talented associates and processing expertise. In this role, you will be part of the Remittance Services business unit, supporting a broad range of activities of customer deposits and payments.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 99 - FINRACategory:
OperationsPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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