Posted 3 days ago
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**Help Desk Technician** provides first-line IT support in New York. Key responsibilities include troubleshooting hardware, software, and network issues; managing user accounts; and documenting tickets in an ITSM (IT Service Management) tool. Aktive artisanship in helpdesk processes, excellent communication skills, and at least two years of relevant experience in IT support are essential. Proficient in Windows OS and standard desktop applications, with a solid understanding of active directory and networking principles. Experience with remote desktop connections and ticket management software is a plus.
- Compensation
- Not specified
- City
- New York City
- Country
- United States
Currency: Not specified
Full Job Description
The Opportunity
TBCPay Range
Team
Information TechnologyWorking Pattern
Location
New YorkContract type
Permanent ContractWe are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our ValuesHuman, Bold, and Outstanding.
Herbert Smith Freehills Kramer is an equal opportunity employer. The firm is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression or any other criteria prohibited under applicable federal, state or local law.
Location: New York
Time Type: Full time
