at Capgemini
ConsultanciesPosted 3 days ago
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### Onsite IT Support Technician Provide onsite IT support, troubleshoot hardware/software/network issues, maintain systems, ensure security, and document/train users. Requires 2-5 years' experience, Bachelor's degree in IT/Engineering, proficient in Windows/macOS, common apps, and MS O365. Must possess incident management knowledge, excellent communication skills, and problem-solving skills. Proficient in ServiceNow and relevant certifications a plus. Occasional after-hours work required.
- Compensation
- Not specified
- City
- Tokyo
- Country
- Japan
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
We are looking for a motivated IT Support Specialist to provide technical assistance and support for our internal clients. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and the ability to communicate effectively with internal clients and team members. This role will involve troubleshooting hardware and software issues, installing and configuring computers systems, and providing timely technical support to ensure the smooth operation of our internal clients IT infrastructure.
Job Description - Grade Specific
Key Responsibilities:
- End-User Support
- Hardware Maintenance
- Software Support
- Network Support
- Security
- Documentation
- User Training
- Collaboration
- IT Governance and Audit Coordinator
Qualifications:
- Minimum of [2-5] years of experience in providing onsite IT support.
- Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Proficient in troubleshooting hardware, software, and network issues.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with basic network concepts and protocols.
- Experience with ticketing tool (preferably ServiceNow)
- Troubleshooting experience on MS O365 suite
- Incident and management knowledge.
- Excellent communication and interpersonal skills.
- Problem analysis and solving skills.
- Attention to details.
- Team Player.
- Planning and organizing.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Working Conditions:
- This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.
- Ability to lift and carry computer equipment.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
