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**Vice President, Enterprise Accessibility Program Lead** - Lead cross-business digital governance for customer accessibility, driving enterprise alignment and accountability. - Establish governance routines, executive scorecards, and risk visibility across Workplace Investing, Brokerage, Wealth, and Institutional business units, collaborating with UX Design, Risk, Compliance, Legal, Product, and Engineering teams. - 12+ years of leadership experience in digital governance, portfolio management, or related disciplines. - Proven success leading enterprise-wide initiatives, strong executive communication skills, and ability to influence without authority. - Drive digital experience improvement, reduce operational risks, and strengthen customer trust. - Fidelity transitioning to a full-time onsite working model, requirements vary by role and location.
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Full Job Description
Job Description:
Note: Fidelity will not provide immigration sponsorship for this position
Position: VP, Fidelity Customer Accessibility Governance Lead
Come Join Us
Are you passionate about shaping the future of Fidelity's digital experiences through governance, transparency, and enterprise alignment? Do you thrive at the intersection of business, technology, risk, compliance, and customer experience? As a member of Workplace Investing Shared Services, you will lead a cross-business digital governance capability focused on CUSTOMER level accessibility, digital standards adoption, executive transparency, and enterprise accountability.
The Role
The VP, Fidelity Customer Accessibility Governance Lead will establish and lead Fidelity's cross-business governance framework for Accessibility on customer-facing digital experiences. This leader will serve as the central point of coordination across Workplace Investing, Fidelity Brokerage, Fidelity Wealth, Fidelity Institutional, UX Design, Risk, Compliance, Legal, Product, and Engineering organizations. The role is responsible for driving executive alignment, governance routines, scorecards, standards adoption, risk visibility, and strategic communications while reinforcing business-unit accountability.
Key Responsibilities
Establish enterprise digital governance routines and executive operating reviews.
Create and maintain executive scorecards, KPIs, standards adherence reporting, and transparency dashboards.
Provide L1/L2 leadership visibility into digital health, accessibility performance, risks, and remediation priorities.
Lead cross-business alignment on digital standards, controls, policies, and governance practices.
Serve as the central point of contact for accessibility-related regulatory, legal, compliance, and risk matters.
Drive enterprise adoption of accessibility standards, tooling, automation, and best practices.
Partner with Product, Engineering, UX, Risk, and Compliance leaders to identify gaps and improvement opportunities.
Establish communication strategies, listening posts, and learning programs that improve awareness and adoption.
Facilitate prioritization and escalation processes for enterprise digital risks and customer-impacting issues.
The Expertise and Skills You Bring
12+ years of leadership experience in digital governance, portfolio management, program management, product management, technology leadership, risk management, or related disciplines.
Proven success leading enterprise-wide initiatives that span multiple business units and executive stakeholders.
Strong executive communication, influence, and relationship management skills.
Experience designing governance frameworks, operating models, scorecards, KPIs, and executive reporting.
Ability to influence without authority and drive consensus across complex organizations.
Strategic thinker with strong analytical and problem-solving capabilities.
Experience leading change management and enterprise transformation efforts.
Strong understanding of digital experience management, controls, risk mitigation, and operational excellence.
Familiarity with accessibility standards, digital governance, compliance, or regulatory frameworks preferred.
The Value You Deliver
You will establish the governance structures, executive routines, scorecards, communications, and accountability mechanisms that enable Fidelity to manage customer-facing digital experiences consistently across business units. By creating transparency, strengthening standards adoption, and improving executive visibility into risks and outcomes, you will help Fidelity scale a sustainable digital governance capability that improves customer experience, reduces operational and regulatory risk, and reinforces trust across our digital ecosystem.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
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Program/Project ManagementPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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All fields are required. Candidates should limit the number of roles they apply to at any given time.
Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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