Posted 10 days ago
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**User Experience Writer** drives clear, engaging content for Fidelity's top digital platforms, including Fidelity.com and NetBenefits.com. You'll collaborate cross-functionally to create user-centered experiences, translating complex financial concepts into accessible language. With 2-4 years of UX writing or related experience, you'll design content strategy, iterate based on data, and ensure content meets brand and accessibility standards. Portfolios demonstrating user-focused digital experience writing are welcome.
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Full Job Description
Job Description:
Note: Fidelity will not provide immigration sponsorship for this position.
As part of the User Experience Content team, youll help shape the conversations we have with customers for some of the most visited digital experiences in financial servicesincluding Fidelity.com, NetBenefits.com, and our flagship mobile app. Our team connects end-users with the right Fidelity products and services by crafting clear, engaging, and purposeful content.
The candidate were looking for has a few years of writing experience and is looking to deepen in UX writing while developing content strategy skills, all within a supportive, collaborative environment. Interest in product marketing is a plus.
Day to day, youll collaborate closely with UX designers, UX researchers, product managers, marketing teams, and compliance to create cohesive user-centered experiences. The content youll create will help guide customers through complex financial topics and complete tasks, all while feeling confident in their decisions. Youll contribute to projects from concept through execution, helping ensure our content is user-centered, consistent, and aligned with business goals.
Write and edit UX copy for web and mobile experiences, including user flows, transactional content, and product marketing activations
Translate complex financial concepts into clear, conversational language
Contribute to content strategy efforts, including voice and tone standardization, personalization, content mapping, and sitemap development
Use data, research, and customer feedback to iterate and improve content over time
Ensure content meets accessibility, legal, and brand standards
The expertise and skill you bring
24 years of professional writing experience in User Experience (UX), content strategy, copywriting, or technical writing
A portfolio that demonstrates your ability to write clear, user-focused content for digital experiences
Strong communication skills and the ability to collaborate effectively with cross-functional teams
A willingness to learn and grow in a fast-paced, agile environment
Curiosity about financial topics and a desire to make them more accessible to everyday users
Certifications:
Category:
MarketingPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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