Posted 8 days ago
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**Senior Accommodation Administrator** Administers leave & accommodation programs, managing cases, improving processes, and enhancing service delivery. Key skills include expert knowledge of FMLA, HR processes, advanced Excel, and navigation of HRIS/knowledge management systems. Requires strong analytical, communication, and organizational skills. 10+ years' experience preferred. Join Fidelity's inclusive HR team driving operational excellence.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Job Description:
Note: Fidelity will not provide immigration sponsorship for this position.
The Role
The Senior Accommodation Administrator supports the effective administration of leave and accommodation programs through case management, issue resolution, work distribution, pay-impacting inbound file research, and records management. The role also contributes to team success by identifying and implementing process improvements, promoting standard practices, enhancing operational efficiency, and supporting continuous improvement efforts that strengthen service delivery and the overall associate experience.
The Expertise and Skills You Bring
- Demonstrated knowledge of FMLA, leave management, ADAAA, disability accommodations, and related HR processes.
- Strong analytical, problem-solving, and decision-making skills, including the ability to research complex issues, evaluate case details, identify root causes, and recommend appropriate solutions.
- Ability to navigate ambiguous situations, exercise sound judgment, work independently, and appropriately escalate issues when needed.
- Strong interpersonal, written, and verbal communication skills, with the ability to build effective working relationships, document case activity accurately, and explain leave and accommodation programs clearly and professionally.
- Experience identifying process improvements, implementing standard practices, and driving operational excellence through consistent and accurate case administration.
- Experience using employee data, reporting tools, HRIS, case management, and knowledge management systems to support efficient administration and pay-impacting processes; advanced Excel skills preferred.
- Strong organizational and time management skills with the ability to prioritize competing demands, manage a high-volume workload, and effectively triage incoming work.
- Attention to detail, accountability, and a commitment to delivering accurate, timely, and compliant results.
The Team:
The HR Accommodation Team supports all U.S.-based associates and managers with reasonable accommodations under Fidelity's Reasonable Accommodation for Disabilities Policy and the Americans with Disabilities Act and Amendments Act (ADAAA) for associates with disabilities and medical conditions.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Human ResourcesPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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All fields are required. Candidates should limit the number of roles they apply to at any given time.
Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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