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**Product Analyst, Digital Channels: Transform Digital Experiences with Data-Driven Decisions** Our Digital Channels teams craft digital experiences that empower customers to confidently manage their financial lives. Now, we're seeking a **Product Analyst** to turn ambiguity into clarity and drive informed decision-making. This role involves: - Using data, customer feedback, and operational insights to shape product discussions and validate ideas as testable hypotheses. - Defining success metrics, measuring results post-launch, and ensuring that what ships meets business and customer needs. - Collaborating with cross-functional teams to refine backlogs, plan sprints, and ensure seamless implementation. - Employing AI tools to accelerate analysis and enhance decision-making quality. Ideal candidates offer: - A Bachelor's or Master's degree, with 5+ years (or 3+ years with a Master's) in business analysis or a related field, preferably in financial services or a regulated industry. - Proven experience supporting digital products throughout their lifecycle. - Strong business analysis fundamentals, data fluency, systems thinking, and communication skills. - Familiarity with AI tools and the ability to critically evaluate their outputs. Join our Core Experiences group, supporting critical Account Opening and Money Movement capabilities, to shape Fidelity's digital future. Fidelity invests in continuous learning and offers a flexible, diverse workplace.
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Full Job Description
Job Description:
The Role
Note: Fidelity will not provide immigration sponsorship for this position.
Digital Channels teams create digital experiences that help customers confidently manage their financial lives. We work at the intersection of product, technology, and design to solve meaningful customer and business problems at scale.
As a Product Analyst, you help product teams turn ambiguity into clarity. You bring product knowledge, data-driven thinking, and execution discipline to help teams make better decisions and deliver high-quality digital experiences.
In this role, you will:
Bring evidence into decisions by using data, customer feedback, and operational insight to inform product and delivery conversations.
Frame problems as testable hypotheses, helping teams validate ideas before committing to build.
Define what success looks like, measure results after launch, and distinguish between what shipped and what was solved.
Translate product intent and customer/business needs into clear requirements, user stories, process flows, and acceptance criteria.
Know how our systems and business work rules, dependencies, workflows, and customer impacts.
Enable speed in a regulated business by engaging Legal, Risk, and Compliance early so integrity is built into solutions from the start.
Support backlog refinement, sprint planning, testing, business acceptance, release readiness, and implementation.
Use AI tools to shorten the path from question to decision, accelerating analysis and improving the quality of what the team knows.
The Expertise and Skills You Bring
Bachelor's degree with 5 plus years of business analysis or related experience, or Master's degree with 3 plus years; financial services or regulated-industry experience preferred.
Experience supporting digital products or capabilities through the full lifecycle, from discovery through launch and measurement.
Strong business analysis fundamentals, including process modeling, requirements, user stories, and acceptance criteria.
Data fluency, with hands-on experience using Excel, BI tools, or other methods to generate insights.
Systems thinking, with the ability to connect platforms, business rules, dependencies, and customer impacts.
Ability to form a clear point of view from evidence and refine it as new information emerges.
Strong communication and influence skills, translating complexity into action across teams.
Sound judgment to match the depth of analysis to the decision at hand.
Ownership mindset, curiosity, and a commitment to continuous learning.
Demonstrated use of AI tools and a point of view on where they help, where they fall short, and how to verify what they produce.
The strongest candidates build trusted relationships across product, technology, design, and stakeholders and use that trust to move work forward through ambiguity, incomplete information, and competing priorities. They are curious about why customers behave the way they do, disciplined in testing assumptions, and focused on helping teams understand the actual impact their solutions deliver.
The Team
Digital Channels teams improve the digital experiences customers use every day to manage their financial lives. We work across products, platforms, and customer journeys to create experiences that are simple, reliable, and valuable. This role is aligned to our Core Experiences group, which supports critical Account Opening and Money Movement capabilities across the digital experience.
As a member of our community, you'll join a group of product-minded analysts who bring together customer understanding, data, domain knowledge, and delivery discipline. You'll receive coaching and development support while helping shape the future of Fidelity's digital products and experiences.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Product ManagementPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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