Posted 15 days ago
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**Associate, Product Manager - Digital User Experience** Support and evolve marketing community platforms and engagement capabilities, ensuring intuitive, scalable user experiences. Manage Salesforce Community (Experience Cloud) enhancements, gather feedback, measure outcomes, and optimize features. 2-5 years’ experience in product management, focusing on digital community platforms, Salesforce Experience Cloud, and customer engagement desirable. Knowledge of CRM systems, project management, and analytical skills crucial. Partner with cross-functional stakeholders to deliver customer-focused solutions. Onsite presence is required.
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Full Job Description
Job Description:
NOTE: Fidelity will not provide sponsorship for this position.
The Role
Are you passionate about building engaging digital communities that foster meaningful customer connections? This role focuses on supporting and evolving marketing community platforms and engagement capabilitiesensuring experiences are intuitive, scalable, and impactful. You'll help manage and evolve Salesforce Community (Experience Cloud) capabilities by partnering with stakeholders to identify enhancement opportunities, define requirements, support feature delivery, and continuously improve member experiences through data, feedback, and experimentationthis is the role for you!
The Expertise and Skills You Bring
This role is ideal for someone with 2-5 years experience in product management, looking to build experience in marketing technology with a focus on digital community platforms, Salesforce Communities, and customer engagement ecosystems.
Foundational knowledge of digital community platforms, CRM systems, and customer engagement experiences, with Salesforce Experience Cloud/Community experience preferred.
Ability to gather and synthesize member feedback, user research, business needs, and performance data to identify opportunities and translate insights into actionable requirements and enhancements.
Strong analytical skills and comfort working with qualitative and quantitative data to prioritize opportunities, measure outcomes, and inform recommendations.
Experience supporting the product lifecycle through requirements definition, backlog management, testing, feature releases, launch readiness, stakeholder communications, and continuous optimization
Strong project management, organizational, and process documentation skills, with an ability to coordinate across teams and identify workflow efficiencies.
Curiosity, adaptability, and comfort navigating ambiguity while collaborating across product, engineering, UX, analytics, marketing, and business partners to deliver customer-focused solutions.
The Team
This role sits within the Marketing Digital Engagement organization and is part of a team responsible for digital user experience across our Marketing websites and community experiences. We partner closely with engineering and cross-functional stakeholders to deliver high-quality product outcomes, operating with a product mindset that emphasizes continuous development, testing, and optimization of capabilities over time.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
MarketingPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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