At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Transition Management Supervising Associate 

Let us introduce you the job offer by EY GDS India a member of the global integrated service delivery center network by EY.

The opportunity
Transition Management refers to the structured process of moving business operations, services, or processes from one environment to anothersuch as from a client or legacy system to a new service provider, delivery centre, or operating modelwhile ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management
   Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
   Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.
   Risk Management: Identifying potential risks and implementing mitigation strategies.
   Stakeholder Coordination: Managing communication and expectations across all involved parties.
   Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
   Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.
In essence, its about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.

Your key responsibilities

Transition Planning & Execution
   Own transition lifecycle for applications/services (from design to production handover)
   Define transition plans, timelines, entry/exit criteria, and deliverables
   Ensure readiness across: 
o    Infrastructure, hosting, and environments
o    Application deployments, configuration, and integrations
o    Support model (L1/L2/L3 readiness)

Operational Readiness & Validation
   Validate non-functional readiness: 
o    Performance, failover, backup/recovery, monitoring
o    Security, compliance, supportability, maintainability
   Ensure completion of transition checklists, runbooks, SOPs, and knowledge transfer

Stakeholder Coordination
   Act as central point between: 
o    Project/Delivery teams
o    Operations (Global Ops / Service Management)
o    Infrastructure and platform teams
   Coordinate defect resolution, risk closure, and readiness gaps

Governance & Control
   Lead Go/No-Go decisions and permit-to-operate discussions
   Govern: 
o    Warranty/Early Life Support (ELS)
o    SLA/OLA readiness
o    Transition risk logs and issue tracking
Reporting & Metrics
o    Track transition progress, readiness scorecards, and risks
o    Produce dashboards and leadership reports

Skills and attributes for success
   812 years experience in Transition / Service Management / Delivery
   Strong knowledge of ITIL Service Transition processes
   Experience managing enterprise-scale application transitions
   Good understanding of testing, infrastructure, and application lifecycle
   Strong stakeholder and vendor management skills
   Experience with RTPA / Operational Readiness frameworks
   Solid presentation skills, and an ability to influence an audience of technical teams
   Possess an innovative mindset, open to sharing new ideas and work comfortably within global teams
   Strong project management and organizational skills.
   Excellent communication and stakeholder management abilities.
   Proficiency in MS Office tools and project management software.
   Analytical mindset with problem-solving capabilities.
   Ability to work under pressure and manage multiple priorities effectively.  

To qualify for the role, you must have
   Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
   Bachelors degree in business administration, IT, Operations Management, or related field. 

Ideally, youll also have
   PMP or PRINCE2 certification preferred
   ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
   Exposure to global delivery models and cross-border transitions.
   Experience in managing large-scale transitions with multiple stakeholders.
   Understanding of Agile methodology.

What we look for 
   An eye for quality and the ability to work proactively.
   Excellent communication skills
   A team player, able to self-motivate and motivate others in a global/virtual environment.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 
   Continuous learning: Youll develop the mindset and skills to navigate whatever comes next. 
   Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way. 
   Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs. 
   Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs. 

About EY
EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. Its yours to build. 
In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.