At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Transition Management Senior Associate 

Let us introduce you the job offer by EY GDS India a member of the global integrated service delivery center network by EY.
The opportunity
Transition Management refers to the structured process of moving business operations, services, or processes from one environment to anothersuch as from a client or legacy system to a new service provider, delivery centre, or operating modelwhile ensuring minimal disruption and maximum efficiency.
Key Elements of Transition Management
   Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
   Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.
   Risk Management: Identifying potential risks and implementing mitigation strategies.
   Stakeholder Coordination: Managing communication and expectations across all involved parties.
   Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
   Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.
In essence, its about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.
Your key responsibilities
Transition Execution Support
   Assist in preparing transition plans, schedules, and documentation
   Track readiness deliverables and ensure completion
Operational Readiness Validation
   Support validation of: 
o    Deployment readiness (installation, configuration)
o    Monitoring and alerting setup
o    Backup, recovery, and failover readiness 
   Ensure knowledge articles, SOPs, and training materials are prepared
Coordination & Follow-ups
   Follow up with application, infrastructure, and testing teams for readiness closure
   Track defects, risks, and action items
Documentation & Reporting
   Maintain transition documents: 
o    Runbooks, checklists, acceptance artifacts
   Prepare status reports, dashboards, and updates

Support ELS/Warranty
   Assist during early life support phase
   Track incidents and ensure smooth stabilization

Skills and attributes for success
   58 years experience
   Basic understanding of: 
o    Application lifecycle & deployment
o    IT infrastructure and support models
   Familiarity with: 
o    ITIL concepts
o    Service transition frameworks
   Strong coordination, tracking, and documentation skills
   Good proficiency in Excel, PowerPoint, and reporting tools
   Strong communication skills Ability to clearly articulate updates and coordinate across stakeholders
   Basic project management & organization Ability to manage tasks, timelines, and multiple workstreams effectively 
   Stakeholder management capability Comfort working with cross-functional teams and following up for deliverables 
   Analytical & problem-solving skills Ability to identify issues, analyze impacts, and support resolution
   Attention to detail Ensuring accuracy in documentation, trackers, and readiness artefacts 
   Working knowledge of IT service management (ITIL basics preferred) Understanding of how services transition into operations
   Ability to work under pressure & manage priorities Handling multiple transitions and deadlines simultaneously
   Collaborative mindset & teamwork Ability to work effectively in global, cross-functional environments
   Proactive and continuous improvement mindset Identifying gaps and suggesting improvements in processes or documentation.
To qualify for the role, you must have
   Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
   Bachelors degree in business administration, IT, Operations Management, or related field. 

What we look for 
   An eye for quality and the ability to work proactively.
   Excellent communication skills
   A team player, able to self-motivate and motivate others in a global/virtual environment.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 
   Continuous learning: Youll develop the mindset and skills to navigate whatever comes next. 
   Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way. 
   Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs. 
   Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs. 

About EY
EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. Its yours to build. 
In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.