Dow Jones is a provider of global business news and information services. Owned by media giant News Corp., the company publishes The Wall Street Journal and other newspapers, newswires, Web sites, newsletters, databases and magazines, as well as produces radio and television. Other well-known media properties from Dow Jones include Barron's, Dow Jones Newswires, MarketWatch, Investors Business Daily, Financial News, Private Equity News & WSJ Pro.

Position Summary

The role of the Regional Sales Coordinator (RSC) is to work closely with the Enterprise Sales Team to ensure that clients experience a first-class relationship with Dow Jones and also support the smooth operational processes for B2B sales of The Wall Street Journal, Barrons, MarketWatch, Investors Business Daily, Financial News, and Private Equity News.

Where appropriate, the RSC's customer interaction will be via telephone and email.

Key Responsibilities

ANALYSIS AND REPORTING

• Compile regular or ad-hoc reports for client partners and internal teams

• Prepare user or usage reporting in partnership with internal teams

• Partner with the local account teams to resolve billing issues

ACCOUNT SET-UP

• Within the CRM, prepare & submit all Sales Order Forms meeting specific billing requirements for new accounts, retention accounts, additional services, closed accounts, address and contact changes

• Collect confirmation documents to verify customer orders, cancellations or changes

• Scan Order Forms, contracts and all related information, plus update information in global CRM system

CLIENT LIAISON

• Work with sales to initiate product trials

• Source PDF sales agreements and digital invoices for clients, internal stakeholder reviews or external PwC financial audits

• Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied

• Copy and distribute fully executed terms of agreement to customer

• Communicate with clients to resolve user count and service discrepancies

STRATEGIC PROJECTS

• Special projects as requested by sales management and sales teams

YOU HAVE:

• Minimum of 3 years of proven success in customer engagement or B2B sales

• Exceptional written and verbal communication skills, both internally and client facing

• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

• Excellent organizational skills with a keen attention to detail

• Experience using CRM tools, specifically Salesforce

• Proficiency in Microsoft Office & Google suites

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Union role

Base Pay Range: 55,000 - 70,000

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Req ID: 53663