• Supervise the handling and investigation of customer claims, incidents, and prefunding requests.

• Supervise and ensure corrective measures to avoid re-occurrence are identified and agreed with the internal business areas. Monitor the follow up until closure and implementation
• Ensure high quality deliverables to internal and external customers
• Ensure that control deficiencies identified by internal; external audit or other control functions are mitigated.
• Ensure KPIs are within the expected standards
• Effective and timely reporting and escalation to Claims Management
• Perform employee annual performance reviews and empower people to perform tasks autonomously

Your profile

• University degree in economics, financial markets or business management is a plus
• Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes
• Previous experience in a management position
• Strong analytical skills and ability to solve complex problems autonomously
• High commitment, proactiveness
• Critical mind set, customer oriented and good organisational skills
• Excellent communication skills and ability/willingness to build network
• Strong team player in an international environment
• Fluency in English (verbal and written), any other language is an advantage

You can look forward to our benefit package:

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) - 1200 per month
• Group Share Plan - discount on company shares
• Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget