at Deloitte
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- Compensation
- $144,600 – $278,000 USD
- City
- Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Denver, Detroit, Hartford, Houston, Indianapolis, McLean, Minneapolis, Morristown, New York City, Philadelphia, Pittsburgh, Raleigh, Rosslyn, San Jose, Seattle, Stamford, Tampa
- Country
- United States
Currency: $ (USD)
Full Job Description
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ServiceNow Architect
Baltimore, Maryland, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Costa Mesa, California, United States
Dallas, Texas, United States
Denver, Colorado, United States
Detroit, Michigan, United States
Hartford, Connecticut, United States
Houston, Texas, United States
Indianapolis, Indiana, United States
McLean, Virginia, United States
Minneapolis, Minnesota, United States
Morristown, New Jersey, United States
New York, New York, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Raleigh, North Carolina, United States
Rosslyn, Virginia, United States
San Jose, California, United States
Seattle, Washington, United States
Stamford, Connecticut, United States
Tampa, Florida, United States
Caution against fraudulent job offers. Learn more.
Position Summary
ServiceNow Manager
Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.
Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization!
Recruiting for this role ends on 12/1/2026
Work you will do
As a ServiceNow Manager, youll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. Youll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. Youll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
In your day-to-day work, youll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. Youll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, youll stay connected to the organizations plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
The Team
Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations.
We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.
Qualifications:
Required:
- 8+ years of technology implementation
- 6+ years of ServiceNow implementation experience
- 4+ years team lead experience
- Proposal/RFP/Sales experience
- Experience with ServiceNow applications and modules
- Certified ServiceNow System Administrator
- Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available
- Bachelors Degree or equivalent experience
Preferred:
- ServiceNow certification in one or more areas
- Experience with XML, and SQL
- An advanced degree in the area of specialization
- Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)
- Experience with GBS on NOW, NOW Assist, Creator Workflow
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $278,000.
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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
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