Key Responsibilities:

• Project Leadership & Management:
• Lead and manage multiple projects from initiation through to closure, adhering to project management methodologies (e.g., Agile, Waterfall).
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure timely and on-budget delivery.
• Facilitate regular project meetings, providing clear communication and status updates to all stakeholders.
• Stakeholder Engagement & Communication:
• Act as the primary point of contact for all project-related communications, fostering strong relationships with business units, IT, and external vendors.
• Translate complex business requirements into clear, actionable technical specifications for development teams.
• Manage stakeholder expectations and ensure alignment on project goals and outcomes.
• Manage Solution Design & Implementation:
• Oversee the design, configuration, testing, and deployment of the solutions.
• Work closely with technical teams to ensure solutions are scalable, maintainable, and meet business needs.
• Manage data migration strategies and ensure data integrity throughout the implementation lifecycles.
• Process Optimisation & Change Management:
• Identify opportunities for process improvement and automation to enhance utilisation.
• Develop and execute change management plans to ensure successful user adoption of new systems and processes.
• Provide guidance and support for user training and documentation.
• Vendor Management:
• Manage relationships with third-party vendors and implementation partners, ensuring service level agreements (SLAs) are met and deliverables are of high quality.
• Evaluate vendor proposals and negotiate contracts where necessary.
• Post-Implementation Support & Optimisation:
• Oversee post-implementation reviews and gather feedback for continuous improvement.
• Monitor system performance and identify areas for ongoing optimisation and enhancement.

Required Skills & Experience:

• Education: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Minimum of 5-7 years of experience in project management, with at least 3-4 years specifically managing CRM and 3
  rd
  party services implementation projects.
• Proven track record of successfully delivering complex projects on time and within budget.
• Strong understanding of best practices, sales, marketing, and customer service processes.
• Technical Skills:
• Proficiency in project management software (e.g., ADO, Microsoft Planner).
• Familiarity with Agile and Waterfall methodologies.
• Understanding of data migration, integration, and reporting tools.

Soft Skills:

• Exceptional stakeholder management and negotiation skills.
• Exceptional communication, presentation, and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable Skills & Experience:

• Project Management Professional (PMP), PRINCE2, or Agile certification (e.g., Certified ScrumMaster).
• Experience in a consulting environment or large-scale digital transformation programmes.
• Personal Attributes:
• Proactive and results-oriented with a strong drive for delivery.
• Highly organised with meticulous attention to detail.
• Adaptable and resilient, able to navigate challenges and ambiguity.
• A collaborative team player who can also work independently.
• Committed to continuous learning and professional development.