at Danske Bank
Investment BankingPosted 11 days ago
No clicks
This employer did not include a short summary.
- Compensation
- €4,880 – €7,320 EUR
- City
- Vilnius
- Country
- Lithuania
Currency: € (EUR)
Full Job Description
Location: Vilnius, Lithuania
Are you an experienced leader with a passion for customer onboarding, operational excellence and stakeholder collaboration? We are looking for a Head of Private Customers Onboarding to lead and continuously develop onboarding services across multiple business units.
In this role, you will take end-to-end responsibility for onboarding private customers, ensuring a smooth, efficient and high-quality customer journey. You will lead specialists and support team leaders while working closely with stakeholders across the organisation to balance customer needs, operational requirements and business priorities.
You will:
Take end-to-end responsibility for Private Customers onboarding across the full customer journey
Lead product orchestration and ensure strong coordination between processes, systems, products and stakeholders
Lead and inspire a team of specialists and act as functional leader for team leaders across multiple teams
Drive continuous improvement of onboarding processes with focus on efficiency, quality, scalability and customer experience
Act as a key partner for multiple business units, ensuring strong stakeholder management and alignment on priorities
Build clear governance, performance follow-up and ownership structures across the onboarding area
Identify opportunities to simplify processes, remove bottlenecks and strengthen operational resilience
Support change initiatives and ensure successful implementation of new ways of working
About you:
You have proven leadership experience, preferably from operations, customer onboarding, financial services, process management or a similar environment
You are experienced in managing complex stakeholder landscapes and collaborating across business units
You have a strong understanding of end-to-end process ownership and continuous process development
You can lead both leaders and specialists, set direction and create clarity in a dynamic environment
You communicate clearly and confidently, with the ability to influence senior stakeholders
You have a structured and analytical mindset and can translate business needs into sustainable operational solutions
You take a customer-centric approach while maintaining a strong focus on risk, quality and delivery performance
You create purpose, empower teams and promote a culture of accountability, collaboration and continuous improvement
We Offer :
- Monthly salary range from 4880 EUR to 7320 EUR gross (based on your competencies relevant for the job).
- Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- See all the benefits HERE.
- Your job function (position) in the job contract will be Legal, Compliance & Regulatory Leadership
- If you're interested in this role and joining my team, feel free to contact me and I will answer your questions! -Thomas Behr Gade thoand@danskebank.dk
