Location: Aarhus C, Denmark

Join a newly established team transforming how Danske Bank communicates with customers. As Chief Business Consultant, you will shape our digital transformation agenda, improve customer experience, and reduce communication costs through data-driven insights and strategic execution.

What You Will Be Doing

You will play a central role in one of Danske Bank's most important customer communication transformation agendas. Working closely with Technology, Business, Finance, Legal, Risk, Compliance and Operations teams, you will translate strategic ambitions into clear priorities and tangible results that reduce unnecessary communication and shift distribution into bank-owned digital channels.

• Shape and drive the Print & Post Digital Transformation roadmap, prioritising initiatives that reduce communication volumes, improve relevance and scale bank-owned digital distribution channels. 

• Analyse complex data to identify patterns in volumes, costs and channel usage

• Drive selected initiatives, from analysis and business case development to stakeholder alignment, execution, follow-up and benefit tracking. 

• Build transparency and governance across costs, volumes, KPIs, risks and dependencies while partnering closely with Technology, Business, Finance, Legal/Risk/Compliance and Operations.

About You

• Strong analytical and financial skills with ability to work with complex data

• Experience in business analysis, consulting, product ownership or transformation roles

• A strong execution profile who gets close to the details, follows up proactively and can drive tasks forward independently in a newly established team.

• Ability to manage stakeholders across business and technology functions

• Comfortable working independently and following up on tasks without oversight

• Experience with agile methodologies and tools like Jira or Confluence

• Proficient in written and spoken English

• Collaborative team player motivated by making a difference

Preferably you have experience working in complex organisations with many stakeholders and dependencies, and are comfortable aligning diverse needs while understanding technical constraints.

What We Offer You

You will join at an early stage and help build a strong team culture in a newly established unit. We offer flexibility in how you work, ongoing learning opportunities to develop your skills, and the chance to make a real difference in how Danske Bank serves its customers.

Benefits package
Includes learning and development opportunities, health and well-being support, hybrid work, extra leave days and insurance/pension coverage. You can read more about Life at Danske Bank HERE.

Are you ready for the next step?

We are looking for someone who is motivated by turning complex challenges into clear solutions. If you are ready to shape the future of customer communication at Danske Bank, we would love to hear from you. Please contact Katrine Djernes at dj@danskebank.dk for more information. The application deadline is 24 July 2026 and due to holiday season, we will start conducting interviews in August. We look forward to hearing from you!