Location: Vilnius, Lithuania

This is an opportunity for you to become a part of the Customer Welcoming journey in the global organization. 

As a member of our team, you will be responsible for peer review process. You will learn a lot about AML and KYC principles, as matching customer profiles with legal requirements will be a part of your daily tasks. You will work well in this position if you are detail and quality oriented and ready to work with large volumes of information. 

With 12 members on board, we are equipped to join forces with you in navigating difficult scenarios.  A strong eagerness to learn are something that we all have in common, and we are hoping that you are like-minded too. 

The position is based in Vilnius, Lithuania. We currently use a hybrid work model, where we work at least 3 days in the office.

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

• Quality check newly onboarded customer profiles to ensure that onboarding has been performed according to AML, KYC and compliance requirements

• Communicate with colleagues from other teams via phone and/or messages, emails providing fast track support and answering queries on rejected cases in English

• Collaborate with various stakeholders to improve quality and implement any new changes requirements

• Work on improving and optimizing the process using Lean principles

About you:

• Previous job experience in a back office or administrative role

• Higher education

• Ability to work in dynamic environment and quickly adapt to changes

• Collaborator with a proactive mindset and CAN-DO approach

• Upper-Intermediate English communication and customer service skills

• Detail and quality oriented, comfortable working by following a process

• Curious and willing to take part in improvements

• Team player who enjoys working, sharing knowledge, and having fun together

"  Be yourself. We like it that way.

We offer:

The monthly salary range is from 1800 EUR to 2700 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank Lithuania employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Know Your Customer (KYC).

If you're interested in this role and joining our team, feel free to contact Hiring Manager Karolina Sabaityte, via email kasab@danskebank.lt

This is an opportunity for you to become a part of the Customer Welcoming journey in the global organization. As a member of our team, you will be responsible for peer review process. You will learn a lot about AML and KYC principles, as matching customer profiles with legal requirements will be a part of your daily tasks. You will work well in this position if you are detail and quality oriented and ready to work with large volumes of information.