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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Business Analysis Manager is an intermediate management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Manage a team of business analysts supporting one large system or multiple systems and contribute to planning, resource planning, budget management and formulation of procedures
• Consult with business end users to ensure appropriate integration of functions to meet goals and define necessary system enhancements to deploy new projects and process enhancements
• Assist system change processes from requirements through implementation by providing technical knowledge to ensure efficiency
• Evaluate performance and make recommendations for pay increases, hiring, terminations and other personnel actions as duties as assigned, including performing quality control activities
• Work with internal parties to achieve business goals and negotiate with external parties as needed
• Provide evaluative judgments based on analysis of information in complicated and unique situations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Recommended Qualifications:

• 8-12 years of relevant experience
• Proven interpersonal, collaboration, diplomatic, influencing, planning and organizational skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to effectively use complex analytical, interpretive and problem-solving techniques
• Proven relationship management skills to partner and influence across organizational lines
• Demonstrated ability to be work under pressure and to meet tight deadlines with proactive, decisiveness and flexibility

• Requirements and Process Analysis: The ability to elicit, document, and manage requirements from stakeholders. This includes modeling business processes ("as-is" and "to-be") and performing gap analysis to determine the scope of a project.
• Stakeholder Management: Identifying key stakeholders, understanding their needs and influence, and effectively managing their expectations throughout the project.
• Solution Definition: Writing clear and testable user stories with well-defined acceptance criteria, which is crucial for Agile development environments.
• Critical Thinking and Problem-Solving: Objectively analyzing situations, identifying root causes, and evaluating the pros and cons of different solutions to recommend the best path forward.
• Decision Analysis: Using structured techniques to help stakeholders choose the most valuable course of action.

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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