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Job Overview

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner. The Managers Control Self-Assessment (MCA), Process Management, & AI Innovation Sr. Analyst will be part of the Cross Program Optimization and Innovation team which is responsible for Process Optimization efforts across the MCA and Process Management space. This includes the design, implementation, and governance of AI solutions to drive efficiencies, enhance quality, and expand coverage across the bank.

Responsibilities: 

• Assist with the design and implementation of AI solutions within the MCA and Process Management organization that deliver improved process efficiency by automating manual tasks, enhanced quality with preventative AI drive QC checks, expand coverage by allowing for AI driven full population testing and review as opposed to sampling, and more meaningful insights about the risk and control environment through AI supported analytics and analysis.
• On-going governance and maintenance of existing AI tooling to ensure that it remains fit for purpose and is properly controlled
• Coordinating with other AI development teams within Citi and the Central Controls Organization to properly leverage existing solutions and avoid duplication of efforts.
• Help execute control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting.
• Help identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Execute MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Assist to develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Monitor key performance indicators (KPIs) 
• Help provide recommendations to enhances or improve the MCA.
• Support the MCA tracking and reporting inventory 
• Continue to help drive MCA best practices, transformation, and execution consistency across business/functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 3-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Understand how AI tools can be leveraged to semi-automate manual processes, controls, testing & monitoring, and analytics to drive efficiencies, improve quality, and expand coverage.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citis Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree or equivalent experience

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Managers Control Self-Assessment

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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