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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor teams end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Supervisor Senior de Operaciones y Cumplimiento se caracteriza por tener desarrolladas habilidades duras y blandas, mentalidad de crecimiento enfocada en logros, constancia, adaptabilidad, mejora continua, creatividad y una fuerte tica en sus funciones. Se asegura y apoya al personal a su cargo en todos los procesos y procedimientos se implementen y aseguren un ambiente de control y operacin adecuados en el Front de Ventas.  Elabora mtricas y analiza el resultado de estas utilizando los recursos de manera eficiente para presentar los escenarios que contribuyan al desarrollo y cumplimiento de metas del Negocio con el fin de minimizar los riesgos inherentes y residuales que se presentan en las Divisiones y Segmentos de Wealth Management.

Responsabilidades:

• Implementar soluciones en conjunto con los equipos centrales de Wealth Management para que el Front de Ventas proporcione una experiencia positiva a los clientes en la administracin de su patrimonio.
• Generar mtricas e informes de tendencias para el negocio.
• Facilitar al equipo a su cargo herramientas para sus actividades con el Front de Ventas.
• Construir estrategias para facilitar los procesos y procedimientos aplicables en un ambiente profesional y confiable.
• Mantenerse actualizado acerca de los procesos y procedimientos del Negocio, Polticas Institucionales y Regulacin aplicable.
• Integrar conocimientos profundos del rea de inversiones con una slida comprensin de las normas y prcticas aplicables.
• Proporcionar orientacin, capacitacin y reforzamientos necesarios para contribuir a la mejora de los procesos y procedimientos.
• Analizar y validar informacin compleja de manera independiente con el fin de ofrecer recomendaciones y soluciones.
• Resolucin de diversas problemticas/situaciones que se presentan en el BAU de los segmentos de Wealth Management.
• Evaluar adecuadamente los riesgos para tomar decisiones, considerando y protegiendo al cliente, al Front de Ventas, reas centrales del Negocio y la reputacin de Banamex.
• Ser auxiliar en las revisiones de control y operacin, as como en las acciones a seguir resultado de estas (Revisiones de Gerentes de Control y BOF).
• Apoyar al subdirector de Soluciones y Cumplimiento de Negocio en las distintas actividades que se deban llevar a cabo resultado de los anlisis permanentes de las necesidades del Negocio.

Calificaciones:

• Entre 2 y 3 aos de experiencia en rol relacionado
• Dominio del idioma ingls deseable
• Certificacin AMIB como AEI deseable
• Conocimiento y dominio de paquetera Office

Educacin:

• Ttulo Universitario/Licenciatura o experiencia equivalente.

Skills:

• Sin problemas de movilidad
• Adaptabilidad
• Pensamiento crtico y capacidad de anlisis
• Comunicacin efectiva
• Resolucin de problemas
• Liderazgo
• Capacidad de aprender continuamente
• Pensamiento creativo
• Multidisciplinario
• Colaboracin en un ambiente de trabajo positivo
• Habilidad de negociacin
• Actitud de servicio a clientes internos y reas centrales del negocio de Wealth Management
• Conocimiento del Negocio de Wealth Management

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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