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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor teams end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Gerente de Control Wealth Management & Captacin

Objetivo y descripcin del puesto:

Se requiere profesional con experiencia en gestin y explotacin de grandes volmenes de informacin, capaz de disear soluciones analticas escalables y generar insights para la toma de decisiones estratgicas basadas en estadstica aplicada.

Experiencia y conocimiento laboral

• Experiencia mnima de 3 aos comprobable en el mbito financiero en materia de Servicios de Inversiones y Captacin.
• Conocimientos generales en el marco regulatorio aplicable a Inversiones y Productos de captacin (Ley de Instituciones de Crdito), Servicios de Inversin (Disposiciones de Carcter General aplicables a Entidades Financieras)
• Manejo de bases con millones de registros (Indispensable)
• Extraccin de data y generacin de querys
• Analtica avanzada (Volumen de Clientes)
• Muestreo probabilstico (Cuotas Estratificadas)
• Implementacin y supervisin de procesos y controles.
• Auditora, Procesos de Control, Control Interno.
• Conocimientos de MCA y ARCM
• Elaboracin y consolidacin de informacin a presentarse en los diversos comits y foros
• Polticas Corporativas, Regulacin local y procedimientos de control interno.

Conocimiento (Deseable)

• Access
• SQL
• Python
• Exel Avanzado
• Power BI
• Teradata
• Data Lake

Nivel de estudios:

• Licenciatura Terminada.

Habilidades y Competencias:

• Auto gestionable
• Proactivo
• Manejo de conflictos.
• Toma de decisiones.
• Adaptabilidad al cambio.
• Persuasivo.
• Habilidad para dar estructura a nuevos procesos.
• Organizacin
• Pensamiento estratgico.
• Perfil analtico, colaborador y enfocado a resolver problemas identificados en el negocio.
• Orientacin a resultados (trabajo por objetivos).
• Excelente actitud.
• Comunicacin efectiva (verbal y escrita).
• Trabajo en equipos multidisciplinarios.
• Habilidades de negociacin

Responsabilidades:

• Liderar la gestin, explotacin y anlisis de grandes volmenes de informacin provenientes de distintas fuentes, garantizando la integridad, calidad y confiabilidad de los datos utilizados por la organizacin.
• Desarrollar estrategias analticas y modelos estadsticos que permitan identificar tendencias, riesgos, oportunidades e insights de valor para el negocio y para la atencin de requerimientos.
• Disear y supervisar la generacin de indicadores, dashboards y reportes ejecutivos, asegurando informacin oportuna, consistente y orientada a la toma de decisiones.
• Impulsar la automatizacin y optimizacin de procesos de datos, mediante herramientas de integracin, transformacin y explotacin de informacin de alta volumetra.
• Garantizar el cumplimiento de las polticas de gobierno de datos, calidad de informacin, trazabilidad y requerimientos regulatorios aplicables a la institucin.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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