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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Field Sales Representative is an entry-level position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales Team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities:

• Establish and maintain high value accounts by providing expert and professional advice and promoting high level portfolios and other financial products
• Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to existing customers
• Analyze new and existing client interests, problems, and potential need for new products and services
• Receive and process service requests for clients to achieve their transfer and have a low percentage of rejections in customer certifications
• Develop and maintain product and service knowledge as well as remain current on applicable regulations by attending internal training programs
• Achieve or exceed decided sales targets set by management
• Adhere to strict laws and regulations governing Telesales practices in a complex sales environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Previous experience in financial sales preferred
• Proficient computer and technology skills
• Consistently demonstrates clear and concise written and verbal communication
• Working knowledge of relevant financial regulations
• Effective problem-solving and negotiation skills
• Demonstrated Influencing and relationship management skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

UNETE AL EQUIPO DE TRABAJO BANAMEX!

Te invitamos a laborar con nosotros como: Promotor de ventas de tarjetas de crdito

Aborda proactivamente a nuestros clientes, logrando generar experiencias extraordinarias positivas, a travs de la colocacin de productos y servicios, apegado a polticas y procesos, tanto de la institucin como del socio comercial a fin de lograr los objetivos diarios.

Funciones:

• Identificar y abordar estratgicamente al cliente.
• Analizar, brindar y promover un asesoramiento adecuado del producto.
• Utilizar dilogos verbales necesarios para entregar al cliente una Tarjeta de Crdito que cubra sus necesidades y, en consecuencia, haga uso de ella.
• Ejecutar correctamente el proceso de venta, enfocndose en la experiencia del cliente y el cumplimiento de los lineamientos institucionales.
• Mantenerse actualizado sobre productos, servicios y polticas.
• Lograr los objetivos de experiencia del cliente y de colocacin de Tarjetas de Crdito.
• Cumplir con las leyes y regulaciones que rigen la prctica de venta, dirigindose con tica y estricto apego a polticas, as como evaluar riesgos de acuerdo con los lineamientos de la institucin.
• Impulsar el cumplimiento de las leyes, reglas y regulaciones aplicables del negocio y del socio comercial, aplicando un juicio tico y reportando cualquier incumplimiento con oportunidad y transparencia.
• Conocer y lograr sus metas y objetivos.
• Limpieza y orden del lugar de trabajo.

Horarios de trabajo:

• Lunes a Domingo, con un da de descanso entre semana asignado entre Lunes y Jueves.
• Horarios rotativos, de 8 horas diarias.

Requisitos:

• Escolaridad Preparatoria concluida o deseable licenciatura
• Deseable experiencia en ventas
• Deseable atencin y servicio al cliente
• Conocimientos deseables en productos financieros bsicos y ventas generales.
• Conocimientos tecnolgicos: Facilidad de uso de Tablet.

Competencias y Habilidades:

• Extraordinaria actitud
• Habilidades de comunicacin (facilidad de palabra y escucha activa)
• Dinamismo
• Aprendizaje continuo
• Seguridad al ofrecer el servicio y producto
• Proactividad
• Negociacin en las ventas.
• Resolutivo / con iniciativa
• Creatividad
• Adaptacin al cambio
• Negociacin en ventas
• Trabajo en equipo
• Trabajo por objetivos

Ofrecemos:

• Sueldo base + variable
• Seguros: Gastos mdicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.
• Prstamos personales con tasa preferencial bancaria.
• Plan de ahorro para el retiro.
• Contratacin directa con el Grupo Financiero.
• Capacitacin con herramientas y plataformas de libre acceso para tu desarrollo profesional.
• Prestaciones superiores a las de Ley: Aguinaldo 40 das, Vacaciones:15 das, Prima vacacional: 60%.
• Servicio de asistencia personal extensivo a familiares (Salud mental, nutricin, finanzas, entre otros).
• Convenios y descuentos con diferentes empresas (Ticket mster, Starbucks, Six Flags, Vuelos preferenciales, entre otros).
• Total Pass (membresa con costo preferencial para diferentes deportivos, gimnasios, clases particulares).
• Oportunidad de participar en los juegos bancarios, voluntariado, red de inclusin.
• Reparto de utilidades.
• Plan de carrera.

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Job Family Group:

Consumer Sales

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Job Family:

Field Sales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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