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Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citis clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Especialista en Apoyo de Operaciones 5 es un puesto de nivel inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: actualizacin de documentacin/registros, almacenamiento y obtencin de registros, seguimiento continuo de procesos para ejecucin de actividades. Adems, el Especialista en Apoyo de Operaciones 5 es el enlace entre el personal de operaciones, los gerentes de relaciones, gerentes de proyecto, custodios y clientes. El objetivo general de este rol es brindar apoyo de operaciones cotidianas en cumplimiento de los procesos y la infraestructura de apoyo de operaciones.

Responsabilidades:

• Resolver consultas de clientes y supervisar temas derivados, brindar servicio de atencin al cliente para los clientes del banco de manera eficiente y efectiva.
• Ayudar con los proyectos de mejora de procesos en curso.
• Resolver problemas complejos segn las mejores prcticas/precedencia, y redirigir segn sea necesario.
• Evaluar adecuadamente el riesgo cuando se toman decisiones, demostrando una consideracin particular por la reputacin de la empresa, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la poltica, aplicando un juicio tico slido en relacin con el comportamiento personal, la conducta y las prcticas comerciales y escalando, administrando e informando los problemas de control con transparencia

Experiencia:

• Entre 2 y 4 aos de experiencia relevante.
• Dominio de Microsoft Office.
• Conocimiento integral de actividades operativas preferentemente en ATMs.
• Capacidad para trabajar sin supervisin y aplicar capacidades de resolucin de problemas.
• Capacidad para trabajar los fines de semana en ocasiones, esto acorde a lo requerido por la operacin.
• Habilidades analticas y conocimiento matemtico demostrables.
• Demuestra de manera constante habilidades de comunicacin escrita y verbal clara y concisa.
• Atencin al detalle en la creacin de reportes y manejo de informacin exacta.
• Habilidad para organizar varias tareas o proyectos a la vez bajo presin.
• Capacidad de colaborar con diferentes departamentos/reas para aplicar mejoras continuas.

Educacin:

• Diploma de bachillerato o equivalente.

• Lugar de Trabajo (Domicilio Laboral)

Corporativo Banamex Santa Fe, Roberto Medelln 800, lvaro Obregn.

Nivel C05

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida.

Guardias Posibles en fin de semana acorde a operacin.

Necesarias:

• Conocimiento en seguimiento de actividades operativas preferentemente en ATMs.
• Capacidad para trabajar sin supervisin y aplicar capacidades de resolucin de problemas.
• Habilidades analticas y conocimiento matemtico demostrables.
• Habilidades de comunicacin escrita y verbal clara y concisa.
• Atencin al detalle en la creacin de reportes (tablas dinmicas, Dash con informacin concisa) y manejo de informacin exacta.
• Habilidad para organizar varias tareas a la vez bajo presin.
• Capacidad de entender los riesgos y procesos de las reas con las que interactuamos conforme a lineamientos de Banxico.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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