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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citis clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Trabajo bajo presin.
Experiencia en cajeros automticos.
Uso y manejo de Excel (desarrollo de macros)
Uso y manejo de Access.
Buen trato.

Escucha Activa.

Excelente adaptabilidad.

• Experiencia requerida

Deseable con experiencia en proceso de Cajeros Automticos, y anlisis de datos.

Manejo de Excel avanzado o intermedio (frmulas de bsqueda y referencia, tablas dinmicas, Cruce de bases datos, Programacin y Funciones avanzadas de Excel.)

Manejo paquetera Office.

Uso de herramientas como APTRA, ADMWIN, KTC, AR.

• Conocimientos

• Deseable conocimiento bsico en ATMS (No es prioritario)

• Dominio de habilidades informticas Uso de equipo de cmputo y sus funciones en general.
• Capacidad para adaptarse a las nuevas tecnologas con rapidez y sin problemas.
• Demuestra de manera constante habilidades de comunicacin escrita y verbal clara y concisa.
• Habilidad para trabajar con otras personas para completar las tareas asignadas.

• Objetivo del puesto

El Especialista en Apoyo de Operaciones 5 es un puesto de nivel inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentacin/registros, almacenamiento y obtencin de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinacin con el equipo central de Operaciones. Adems, el Especialista en Apoyo de Operaciones 5 es el enlace entre el personal de operaciones, los gerentes de relaciones, gerentes de proyecto, custodios y clientes. El objetivo general de este rol es brindar apoyo de operaciones cotidianas en cumplimiento de los procesos y la infraestructura de apoyo de operaciones de Citi.

• Objetivo del rea

• Atencion a fallas de ATMS

• Funciones principales del Puesto

• Atencion a fallas de cajeros automticos.
• Programacin de citas con proveedores.
• Generacin de Tiket en sistemas como AR y APTRA.
• Depuracin de fallas de cajeros, y generacin de alertamientos por Requerimientos.
• Seguimiento con proveedores mediante ZOOM y llamadas telefnicas.
• Escalamiento a proveedores y clientes de accesos y llegadas.
• Anlisis de Fallas de ATMS reincidentes, mediante reportes de Excel, APTRA, KTC, ADMWIN y AR.
• Cruce de bases de datos en Excel.
• Seguimiento de servicios en Excel mediante archivos compartidos.
• Tramites de acceso complejos, donde la revisin exhaustiva de documentos, y formatos de proveedores es crucial para l envi de correos de accesos.
• Atencin a capacitaciones y cursos impartidos por el rea de operaciones y el sistema de BANAMEX.
• Para este puesto se requiere de Conocimiento avanzado en Excel para elaboracin de reportes y anlisis ms detallados.

• Habilidades tcnicas / Competencias que debe tener el Candidato

• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

"Moras 850, Acacias, Benito Jurez, 03240 Ciudad de Mxico, CDMX, Mxico

Nivel C05

• Observaciones Especiales
• Trabajo de Lunes a viernes en 3 posibles horarios.
• 07:00 am a las 16:00 pm
• 08:00 am a las 17:00 pm
• 11:00 am a las 20:00 hrs
• Guardias sbado y domingo.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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