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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

ACTIVIDADES:

• Buscar mejoras para la experiencia de las sucursales - tiempo espera, procesos de sucursal (ser el canal entre el rea de franquicia y cliente para solucionar)
• Iniciativa para proponer nuevas ideas que ayuden a optimizar procesos y facilitar el seguimiento de actividades.
• Cumplimiento de reglas y regulaciones
• Apertura de expedientes
• Soporte para atencin a sucursal
• Zona de Trabajo: Plaza Andares
• Jornada laboral de L-V

REQUISITOS:

• Indispensable conocimientos en Excel (manejo de bases de datos - tablas, macros, dash - para mejora de procesos)
• Deseable conocimiento en banca
• Trabajo en equipo, proactividad y excelente atencin a detalles (anlisis de informacin)
• Experiencia en actitud positiva, proactividad,

Recomendaciones:

• Revisa y analiza el puesto de trabajo, si cumples con los requisitos postlate.
• La vacante estar publicada 5 das  y tiene fecha de vencimiento para poder postular.
• Actualiza tu perfil en Workday y asegrate de ADJUNTAR tu CV
• Salario competitivo, beneficios y prestaciones superiores.

Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mnimos establecidos en la publicacin sern descartados del proceso de seleccin. Asegrate de demostrar claramente tu experiencia y habilidades en tu postulacin.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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