Apply (opens in new window)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

• Realizar altas, bajas de clientes y mantenimiento de las cuentas de banca electrnica en sistema
• Actividades Administrativas
• Actualizacin de expediente del cliente.
• Es un puesto de nivel inicial a cargo de brindar servicios de apoyo de 
• operaciones, incluyendo lo siguiente: mantenimiento de 
• documentacin/registros, almacenamiento y obtencin de registros, mantenimiento de cuenta,  aspecto y apertura de cuentas en coordinacin con el equipo central de Operaciones
• Altas de usuarios, reimpresiones y/o reinicios de claves,  reposiciones de netkey y modificaciones de facultades de usuarios
• Proceso SPID, llevando a cabo altas, bajas y mantenimientos para garantizar la integridad de los datos. 

Requisitos

• Experiencia administrativa en grandes volumenes de captura de datos
• Experiencia en revision de documentos
• Deseable experiencia en procesos SPID
• Experiencia en revisin de expedientes
• Experiencia en manejo de bases de datos
• Herramientas: Paquetera office (Excel bsico)
• Skills: Trabajo en equipo y proactivo

Zona de trabajo

Azcapotzalco/ Tecno Parque

Lunes a Viernes 9 am 6 pm/ Presencial

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi( opens in new window).

View Citis EEO Policy Statement( opens in new window) and the Know Your Rights( opens in new window) poster.

Apply (opens in new window)