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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether youre at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, youll have the opportunity to expand your skills and make a difference at one of the worlds most global banks.  Were fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  Youll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Were currently looking for a high caliber professional to join our team as Assistant Vice President - Project Management - Hybrid (Internal Job Title: Assistant Vice President - C12) based in Chennai, India.  Being part of our team means that well provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. Thats why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Role Overview

The Assistant Vice President - Project Management is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.

• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.

• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.

• Ensures resources are assigned to project & monitor commitment.

• Ensures change control is executed throughout project.

• Identifies, documents, and understands project dependencies.

• Identifies key stakeholders who participate in project scope definition.

• Tracks actual project costs, identify variances, and reforecast project costs as needed.

• Measures project management performance against standards.

• Ensures appropriate project staffing levels.

• Establishes project communication needs and create project communication plan.

• Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.

• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.

• Participates in the delivery of internal communications enabling the business officers to effectively service clients.

• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.

• Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.

• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.

• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.

• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.

• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units

• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.

• Drafts and communicates any staff briefs, including system changes.

• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.

• Conducts ongoing research on effective mediums and tools to improve the communications.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.

• Working knowledge of call center Technologies including systems, technologies and system work practices.

• Knowledge of HR policies and procedures.

• Knowledge of Call Center industry.

• Previous customer service management experience within a call center setting.

• Tertiary qualifications desirable.

• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei( opens in new window)

• Working Environment: office setting, minimal travelling and working hours in the office may be required during projects.
• Effort: minimal physical effort required. High levels of prolonged and intense concentration may be required in front of computer.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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