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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

El analista de datos, riesgos y control da soporte al area de AML y Sanciones, es un puesto enfocado al analisis de datos y toma de decisiones.

• Analizar, interpretar y transformar grandes volmenes de datos relacionados con los procesos de AML (Anti-Money Laundering) y Sanciones para generar informacin que facilite la toma de decisiones operativas y estratgicas.
• Monitorear y analizar tendencias, comportamientos y variaciones en mtricas operativas, identificando oportunidades de mejora y riesgos potenciales.
• Generar anlisis estadsticos y modelos de informacin que permitan evaluar la eficiencia, productividad y calidad de los procesos de investigacin y dictaminacin de AML/Sanciones.
• Realizar actividades de control enfocadas en la identificacin, seguimiento y mitigacin de riesgos operativos asociados a los procesos del rea.
• Detectar oportunamente desviaciones, anomalas o patrones inusuales mediante el anlisis de datos y proponer acciones correctivas o preventivas.
  Validar la consistencia, integridad y calidad de los datos utilizados en los anlisis y reportes del rea.
• Analisis e interpetracion del comportamiento de metricas
• Actividades de Control y Detencion de riesgos.
• Generacion e interpretacion de estadisticas
• Participar en iniciativas de mejora continua, automatizacin de procesos y optimizacin de controles mediante el uso de herramientas analticas y de visualizacin de datos.

Requisitos

• Anlisis e interpretacin de datos.
• Estadstica descriptiva e inferencial.
• Gestin de riesgos y controles.
• Excel avanzado.
• SQL, Acces (Deseable).
• Automatizacin y optimizacin de procesos.
• Gestin de indicadores y mtricas.
• Data Quality y Gobierno de Datos.
• AML, Sanciones y Cumplimiento Regulatorio.
• Escolaridad:  Carreras econmico-administrativas TITULADO. (Necesario)
• Experiencia en validacin de controles, anlisis de investigacin de lavado de dinero AML/ Sanciones
• Anlisis estadstico, identificacin de tendencias y patrones de acuerdo con la informacion obtenida de bases de datos. (preferente 1 ao en adelante).
• Conocimiento en polticas y regulacin de productos bancarios.
• Facilidad para desarrollo de narrativas, conclusiones de investigacin.
• Conocimiento en depsitos, instrumentos monetarios.
• Necesario manejo de Excel intermedio (bases de datos, formulas).
• Habilidades analticas, facilidad para toma de decisiones y para resolucin de problemas siempre apegado a normas y polticas de la empresa.

Ubicacion Tecno Parque Azcapotzalco 100% Presencial
Horarios L-V 9 am a 6 pm, disponibilidad de horario, ocasionalmente

REQUISITOS

• Escolaridad:  Carreras econmico-administrativas TITULADO. (Necesario)
• Experiencia en validacin de controles, anlisis de investigacin de lavado de dinero, anlisis estadstico, identificacin de tendencias y patrones de acuerdo con la informacion obtenida de bases de datos. (preferente 1 ao en adelante).
• Conocimiento en polticas y regulacin de productos bancarios.
• Facilidad para desarrollo de narrativas, conclusiones de investigacin.
• Conocimiento en depsitos, instrumentos monetarios.
• Necesario manejo de Excel intermedio (bases de datos, formulas).
• Habilidades analticas, facilidad para toma de decisiones y para resolucin de problemas siempre apegado a normas y polticas de la empresa.

NOTA: Preferente radicar en CIUDAD DE MXICO, ya que la vacante estar en dicha ubicacin. 

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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