at Capgemini
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**TA Business Partner — Capgemini** As a TA Business Partner, you'll lead Capgemini's recruitment services, fostering client satisfaction and team growth. Manage end-to-end delivery, ensuring SLAs and quality standards are met. Your strong command of English and advanced stakeholder management skills will drive success in client-facing environments. Demonstrate a proven ability to manage, develop, and motivate teams, with a focus on quality, compliance, and continuous improvement. Experience in recruitment operations (sourcing, screening, scheduling) and workforce planning is essential. Knowledge of ATS systems and reporting tools is a plus. Lead and mentor teams, enacted as escalation points and driving optimization initiatives.
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Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Short Description
Skills/competencies required:
- Strong command of English (minimum C1) written and verbal communication in a client-facing environment.
- Proven ability to manage, develop, and motivate teams in a dynamic environment.
- Demonstrated experience in recruitment operations (sourcing, screening, scheduling, reporting).
- Strong focus on quality of delivery, compliance, and continuous improvement.
- Advanced stakeholder management and client relationship skills.
- Strong analytical and reporting capabilities.
- Ability to act as escalation point and resolve complex operational issues.
- Experience in process governance, SLA/KPI monitoring, and service delivery management.
- Strong organizational, problem-solving, and decision-making skills.
Nice to have:
- Experience managing recruitment teams in BPO/SSC environment.
- Knowledge of ATS systems and reporting tools.
- Experience in transitions, process improvements, or automation initiatives.
- Exposure to workforce planning or recruitment strategy discussions.
Roles & Responsibilities:
Client & Delivery Management
- Lead and manage the client engagement for recruitment services.
- Own end-to-end service delivery, ensuring all recruitment processes meet agreed SLAs and quality standards.
- Act as primary point of contact for the client and build strong, long-term relationships.
- Handle client escalations and ensure timely resolution.
- Continuously identify opportunities to improve client satisfaction and service efficiency.
Team Leadership & People Management
- Lead and manage the recruitment team (A4 and B1 levels).
- Allocate workload, monitor performance, and ensure productivity targets are met.
- Develop, mentor, and coach team members, including SMEs and new hires.
- Foster a positive, collaborative, and high-performance team culture.
- Support hiring, onboarding, and training of new team members.
Operational Excellence & Governance
- Ensure high-quality execution across sourcing, screening, and scheduling activities.
- Monitor and enforce process compliance, documentation standards, and data accuracy.
- Ensure all team members maintain accurate ATS updates and trackers.
- Own and validate process documentation and updates.
- Drive continuous improvement initiatives and standardization efforts.
Reporting & Performance Management
- Monitor KPIs, SLAs, and team performance metrics on a regular basis.
- Prepare and present reports to clients and internal stakeholders.
- Analyze recruitment data to identify trends, risks, and improvement opportunities.
- Ensure forecasting and pipeline tracking is in place and reliable.
Stakeholder & Cross-functional Collaboration
- Collaborate with hiring managers, HR stakeholders, and other support teams.
- Work closely with internal functions (Quality, Training, Operations).
- Support audits, compliance checks, and governance reviews.
Additional Responsibilities
- Be responsible for all team deliverables and service outcomes.
- Drive process excellence in Talent Acquisition operations.
- Demonstrate expertise in managing both internal and external stakeholders.
- Contribute to Business-as-Usual (BAU) and strategic initiatives (hiring, improvements, standardization).
- Participate in pre-sales activities (RFI/RFP support, solution design, etc.).
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
