at Capgemini
ConsultanciesPosted 4 days ago
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**Service Desk Analyst** role involves managing initial end-user IT issues, handling calls and tickets, and providing first-level support for desktops, applications, and basic infrastructure. Key responsibilities include triaging, logging, and resolving incidents, and documenting fixes while following ITIL-aligned processes. Required skills include strong communication, customer-service experience, and basic IT troubleshooting knowledge. Role is based in Melbourne, with shift-based work.
- Compensation
- Not specified AUD
- City
- Melbourne
- Country
- Australia
Currency: $ (AUD)
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Roles & Responsibilities
• Serve as the first point of contact for enduser IT issues, handling inbound calls and tickets.
• Triage, log, and resolve incidents where possible, escalating to technical teams when required.
• Provide firstlevel support for desktops, applications, user access, and basic infrastructure services.
• Communicate clearly with users, delivering timely, professional, and empathetic support.
• Document repeatable fixes and follow ITILaligned processes to ensure accurate, highquality ticket handling.
Your Profile
Qualifications & Experience
- Strong interest in technology with a desire to grow in an IT support environment
- Excellent verbal and written communication skills with a customerfirst mindset
- Experience in customerservice roles, with the ability to support users professionally
- Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
- Ability to work effectively in a team and adapt to shiftbased work when required
Role is based in Melbourne only
What youll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate.
Veterans and Indigenous candidates are encouraged to apply
Apply today!
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
