at Capgemini
ConsultanciesPosted 13 days ago
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**Service Delivery Manager** Lead end-to-end service delivery at Capgemini Engineering, stewarding service stability, availability, and SLA adherence. Manage incidents, problems, and escalations to minimize outages and bolster operational resilience. Act as primary stakeholder liaison, driving service governance, KPI tracking, reporting, and continuous improvement. Coordinate cross-functional teams for operational readiness and delivery excellence. Requires ITIL expertise, service delivery management, stakeholder communication, and leadership skills. Minimum 5 years' experience in similar roles.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
- Lead Incident, Problem, and Escalation Management to minimize outages and improve operational resilience.
- Act as the primary interface for stakeholder communication, client escalations, and service reviews.
- Drive service governance, KPI tracking, reporting, and continuous improvement initiatives.
- Coordinate cross-functional teams to ensure operational readiness, resource planning, and delivery excellence.
Your Profile
- IT Service Management: ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
- Service Delivery & Governance: SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
- Stakeholder Management: Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
- Operations & Support: Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
- Leadership & Analytics: Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
