Location: Plano, TX, United States

Key Responsibilities

• Agile leadership & coaching: Serve as an Agile Lead/Scrum Master for multiple teamsfacilitate Agile ceremonies, coach teams and stakeholders on Agile principles, and reinforce healthy team norms.
• Delivery execution: Own end-to-end delivery planning and executionscope, milestones, capacity, dependencies, risks/issues, and release readiness.
• Transformation enablement: Contribute to Agile transformation initiatives (ways of working, operating model changes, metrics, tooling), helping teams adopt consistent practices and improve maturity over time.
• Stakeholder management: Partner with Product Owners/Managers, Engineering leads, Design, Data, Operations, and Risk/Control partners to align priorities, manage trade-offs, and ensure clear decision-making.
• Metrics & transparency: Establish and maintain delivery/flow metrics (e.g., throughput, cycle time, predictability, quality signals), and produce clear status and insights for leadership.
• Continuous improvement: Identify bottlenecks and systemic issues, lead retrospectives beyond the team level, and drive actionable improvements to increase speed and quality sustainably.
• Cross-team coordination: Manage dependencies across teams and/or platforms; coordinate integrated planning and delivery across multiple workstreams where required.
• Governance & controls (as applicable): Ensure delivery artifacts and routines support required governance, documentation, and control expectations.

Required Qualifications

• Experience as a Scrum Master and/or Agile Lead, and strong understanding of Agile delivery practices (Scrum, Kanban, Lean fundamentals).
• Proven delivery management experience in a product and technology environment (multiple workstreams, dependencies, and stakeholder groups).
• Ability to influence without authority; strong facilitation, conflict resolution, and communication skills.
• Demonstrated track record improving delivery outcomes (predictability, cycle time, quality, team health) using data and practical interventions.
• Comfort working in a regulated / controlled environment with multiple stakeholders and governance touchpoints.
• Strong organizational skillscan manage competing priorities, ambiguity, and shifting timelines.

Preferred Qualifications

• Certifications: CSM/PSM, SAFe (SSM/SA/POPM), ICAgile (or equivalent).
• Experience supporting Agile transformation at scale (multi-team, program, or portfolio level).
• Familiarity with Agile tooling and reporting (e.g., Jira/Confluence) and practical metric design.
• Experience with modern product delivery practices (discovery-to-delivery, OKRs, experiment-driven delivery).

Job Summary The Product Delivery Manager will drive predictable, high-quality delivery outcomes while contributing to the broader Agile transformation. This role partners closely with Product, Technology, and cross-functional stakeholders to improve flow, increase transparency, and embed Agile practices at team and program levels. The ideal candidate can operate as an Agile Lead / Scrum Master when needed and is equally comfortable with delivery governance, dependency management, and continuous improvement.