at Capgemini
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**Salesforce CRM Technical Architect (Seniority: Experienced)** Leading our Utrecht office, we're seeking a seasoned **Salesforce CRM Technical Architect** with 12+ years of experience, including 10+ years in Salesforce. Our ideal candidate boasts expertise in **Financial Services Cloud (FSC)**, **Agentforce**, enterprise integrations, and legacy-to-Salesforce transformations. Their key roles include: - **Designing & Delivering** scalable, secure Salesforce CRM solutions using FSC & Agentforce - **Migrating** legacy systems using proven strategies in assessment, mapping, ETL, reconciliation, and cutover - **Architecting** FSC solutions, leveraging Client 360, Financial Accounts, and Person Accounts, driving **AI-powered customer engagement** via Agentforce - **Defining** integration strategies, utilizing **REST/SOAP APIs, MuleSoft, Dell Boomi**, and enterprise middleware - **Providing** technical leadership in Apex, LWC, Flows, Platform Events, and Salesforce best practices - **Ensuring** compliance with KYC, AML, GDPR, and security standards while **collaborating** with stakeholders, architects, and delivery teams. Cited **mandatory requirements** are hands-on experience with Salesforce **Agentforce** and **FSC**, proven leadership in legacy-to-Salesforce migrations, plus 3+ years of **FSC** experience. **Preferred certifications** include Salesforce Application & System Architect, AI Specialist, Data Cloud Consultant, and FSC Accredited Professional. candidates should be proficient in **enterprise solution architecture** and possess strong stakeholder management
- Compensation
- Not specified
- City
- Utrecht
- Country
- Netherlands
Currency: Not specified
Full Job Description
Job Description
Salesforce CRM Technical Architect
Location: Utrecht, Netherlands (Onsite)
Experience: 12+ Years Overall | 10+ Years Salesforce Experience
Role Summary
Seeking an experienced Salesforce CRM Technical Architect with expertise in Financial Services
Cloud (FSC), Agentforce, enterprise integrations, and Legacy-to-Salesforce transformation
programs. The candidate will lead architecture, design, and delivery of enterprise Salesforce CRM
solutions.
Key Responsibilities
1 Design scalable and secure Salesforce CRM solutions leveraging FSC and Agentforce.
2 Lead end-to-end Legacy-to-Salesforce migration programs including assessment, mapping,
ETL, reconciliation, and cutover.
3 Architect FSC solutions using Client 360, Financial Accounts, Relationship Groups, Person
Accounts, Action Plans, and Interaction Summaries.
4 Define integration strategies using REST/SOAP APIs, MuleSoft, Dell Boomi, and enterprise
middleware.
5 Provide technical leadership on Apex, LWC, Flows, Platform Events, and Salesforce best
practices.
6 Drive AI-powered customer engagement solutions using Agentforce.
7 Ensure compliance with KYC, AML, GDPR, and security standards.
8 Collaborate with business stakeholders, architects, and delivery teams.
Primary Skills
Salesforce Financial Services Cloud (FSC), Agentforce, Apex, Lightning Web Components (LWC),
SOQL/SOSL, Salesforce APIs, Data Cloud, MuleSoft, Dell Boomi, REST/SOAP Integrations, Data
Migration & ETL, Security & Sharing Model, Enterprise Solution Architecture.
Mandatory Requirements
1 12+ years of IT experience with minimum 10+ years in Salesforce.
2 Mandatory hands-on experience with Salesforce Agentforce implementations.
3 Minimum 3+ years of Financial Services Cloud (FSC) experience.
4 Proven experience leading Legacy-to-Salesforce migration projects.
5 Experience delivering enterprise-scale Salesforce transformation and integration programs.
6 Strong stakeholder management and client-facing experience.
Preferred Certifications
Salesforce Application Architect, System Architect, AI Specialist, Data Cloud Consultant, FSC
Accredited Professional, MuleSoft Certification.
