at Capgemini
ConsultanciesPosted 3 days ago
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**Desktop Engineer**: Support onsite/remote desktop users, troubleshoot hardware/software faults, and manage service requests. Leverage Windows 10/11 OS, Azure AD, MS Office 365, and enterprise apps. Minimum 2 years' experience in end-user support, excellent communication, and ITIL/MCTS certifications a plus.
- Compensation
- Not specified
- City
- Perth
- Country
- Australia
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices.
Responsibilities
- Providing End User device technical support and a customer-oriented service experience.
- Manning the technical hub for walk-up requests
- Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).
- Working within Azure AD
- Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)
- Troubleshooting peripherals (printers, POS terminals, barcode scanners, etc…)
- Ability to work with composure and professionalism when dealing with multiple demands
Your Profile
- Minimum 2 years experience with troubleshooting end user issues in a corporate environment
- Excellent verbal and written communication skills
- ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.
What youll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate.
Veterans and Indigenous candidates are encouraged to apply
Apply today!
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
