Customer Service - Advisor - German Speaker

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Posted 7 days ago

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**Customer Service - Advisor - German Speaker** provides multichannel support, handling customer inquiries via phone and email. This role involves troubleshooting issues, building customer relationships, collaborating internally, and maintaining accurate records. Key responsibilities include process analysis, continuous improvement, and knowledge base updates. Required skills include excellent German language proficiency, strong communication skills, and problem-solving abilities. A minimum of 1-2 years of experience in customer service or a relevant field is expected.

Compensation: Not specified
City: Not specified
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Full Job Description

Job Description

Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.