at J.P. Morgan
Bulge Bracket Investment BanksPosted 6 days ago
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**Client Service Account Manager - German Speaker - Analyst (All Genders)** Maintain best-in-class client service, driving 100% satisfaction for top-tier Treasury Services clients. Key responsibilities include cultivating client relationships, understanding their needs, and proactively offering solutions. Analyze payment activities for efficiencies and cross-selling opportunities. Collaborate with internal teams to develop strategic plans and enhance products. Essential skills: fluency in German and English, strong communication, organizational, and multitasking skills. Experience in client service and portfolio management crucial.
- Compensation
- Not specified
- City
- Not specified
- Country
- Germany
Currency: Not specified
Full Job Description
Location: Frankfurt a. Main, Germany
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager within our Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
- Develops, maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
- Becomes the Clients trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
- Excellent verbal and written communication skills in both English and German
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
- Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
- Additional Languages are helpful for this role but not required
