at Capgemini
ConsultanciesPosted 5 days ago
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**Contact Center Process Associate**: Drive business improvement by analyzing processes, systems, and data. Elicit user needs, derive requirements, and build domain expertise. Must have 3-5 years of relevant experience, strong analytical skills, and proficiency in process mapping tools.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
Job Description - Grade Specific
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
