at Capgemini
ConsultanciesPosted 13 days ago
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**Associate Business Advisor | Capgemini** Excellent global opportunity for an experienced professional with 1 to 5 years in an international contact center. Tasks: Manage customer interactions, troubleshoot issues, and build client relationships. Required skills: Strong communication, superior problem-solving, task management, and adaptability. Technical proficiency: Excel, MS Office, and excellent technical knowledge.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
YOUR PROFILE
- Strong Communication & Customer Service Skills
- 1 to 5 years of international contact centre experience.
- Min graduation requirements must.
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
WHAT YOU'LL LOVE ABOUT WORKING HERE
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini
is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get the Future You Want | www.capgemini.com
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.
