YOUR PROFILE

• Strong Communication & Customer Service Skills
• 1 to 5 years of international contact centre experience.
• Min graduation requirements must.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
• Sound decision making.
• Must be able to effectively adapt to accelerating changes.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your

  career

  with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

• Were committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging to Capgemini. You are valued for who you are, and you can

  bring your original self to work.

• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal

  sports events

  , yoga challenges, or marathons.

• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create

  solutions

  to overcome societal and environmental challenges.