at Capgemini
ConsultanciesPosted 13 days ago
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**Associate Business Advisor:** Manage customer issues and claims, driving operational excellence with 1-2 years' BPO/Healthcare experience. Must-have: strong English communication, analytical skills, and MS Office proficiency. Work independently or in teams, handling escalations, and demonstrating attention to detail. Prefer experience in healthcare claims and insurance processes. Rotational shift in Noida or Kolkata, office or WFH. Agency experience: A3-Entry. Apply now.
- Compensation
- Not specified
- City
- Noida
- Country
- India
Currency: Not specified
Full Job Description
Your Role
- 1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling customer issues, case management, and escalation management.
- Strong verbal and written communication skills in English.
- Good comprehension and analytical skills.
- Ability to work with accuracy and attention to detail.
- Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
- Willingness to work in a 24x7 environment.
- Open to work from office.
In this role you will play a key role in:
- Excellent verbal and written communication in English.
- Strong customer handling and escalation management skills.
- Analytical thinking and problem-solving ability.
- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).
Educational Qualification
- Graduate in any discipline.
Work Location & Shift
- Work from Office and Work from Home
- Noida & Kolkata
- Flexible to work in a 24x7 rotational shift environment
Experience Range:
- A3: 1-2 Years
