Job Description

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision

Roles & Responsibilities

Process movements (transfers, promotion) and leaver requests

• Process HR Administration requests

• Answer clients calls and emails

• Process clients queries and escalations

• Provide clarification of HR policies and procedures

• Organize knowledge sharing sessions internal and cross teams

• Successful process related problem solving

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

• Maintain HR system catalogues

• Manage HR organization structure

• Manage time

• Adjust records

• Adjust records

• Process separation

• People moves Initiate move

• Process move

• Reporting

• Qualifications (Education/Experience/Certification)

• Previous experience required in similar positions

Skills/competencies required

Strong communication skills and command in English language

• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.

• The team member must ensure they share their specialist knowledge within the team.

Description

1. Desired candidate profile*

• Valid experience of 0-1 years in HR domain

• Good verbal and written communication skills

• Positive team player

2. Keywords
3. Qualification / Certifications:

Graduation is required.

4. Pre-screening questions
5. Additional information (optional):

• Base location
• Travel required
• Shift required (if applicable)
• Individual Contributor/ Team Role (If yes, team size to be handled): Individual contributor

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