at BNP Paribas
Investment BankingPosted 5 days ago
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**Private Capital – Client Service Manager Intern (M/F) at BGL BNP Paribas** Join BGL BNP Paribas, Europe's leading provider of custody services, as a Private Capital – Client Service Manager Intern (M/F). This internship focuses on maximizing client-facing time for CSMs by taking on operational tasks, tracking KPIs, and enhancing internal collaboration tools. Key responsibilities include: - **Operational Management & Workflow**: Administer and automate mailboxes, support cash management, and digitize processes. - **Team Organization & Coordination**: Design presentations, minute-take meetings, coordinate events, and maintain trackers. - **Digitalization & Processes**: Deploy SharePoint, improve internal docs, and explore AI for team activities. Contacts seeking a master's degree with relevant internships. Offering a diverse, international team and extensive training opportunities. Fluent English and French required.
- Compensation
- Not specified
- City
- Not specified
- Country
- Luxembourg
Currency: Not specified
Full Job Description
BGL BNP Paribas is one of the largest banks in Luxembourg and part of the BNP Paribas Group.
It offers an especially wide range of financial products and bancassurance solutions to individuals, professionals, businesses and private banking clients.
In 2024, BGL BNP Paribas was named Best Bank in Luxembourg by Euromoney and in 2025, for the 10th consecutive year, was awarded the Top Employer Luxembourg certification, in recognition of the excellent working conditions offered to its employees.
The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
We are currently looking for a:
Private Capital Client Service Manager Intern (M/F)
CONTEXT AND CHALLENGES
The candidate will be joining the Private Capital CSM team and the primary objective is to contribute to optimize the operational efficiency of the CSM team by managing day-to-day administrative tasks, tracking Key Performance Indicators (KPIs), and enhancing internal collaboration tools. The candidate will serve as the team's operational right hand to maximize the CSMs' time spent on client-facing activities.
WHATS YOUR DAY-TO-DAY MISSION?
Within a dedicated team of the Private Capital department, you will be in charge of:
Operational Management & Workflow:
o Administration, dispatching, and automation of generic mailboxes.
o Cash Management support: specifically assisting with control monitoring.
Team Organization & Coordination:
o Designing and updating presentation materials (for management or other meetings).
o Minute-taking and drafting reports for team meetings and other sessions.
o Event coordination and maintenance of tracking files.
Digitalization & Processes:
o Deployment and structuring of a SharePoint/common area (shared calendars, Service Review reminders, Due Diligence information, etc.).
o Improving internal documents to make them more "user-friendly".
o Exploring AI as a support for the teams activities.
MISSIONS ARE IMPORTANT, BUT SO ARE THE TEAM AND THE WORK ENVIRONMENT!
Your working environment
You will be joining a diverse, and international team of professionals dedicated to constantly innovating the services provided to Private Capital Clients.
Benefits of this position?
By joining this evolving team, you will acquire an overall view on all Private Capital activities, by interacting with various BNP Paribas teams.
WORKING WITHIN BNP PARIBAS MEANS:
- Being part of a solid and committed financial group, where everyone has a role to play in making our society more sustainable and can give meaning to their daily professional lives:
Our commitments and actions for clients and society BNP Paribas(Opens in a new tab)
- Taking advantage of a wide range of training opportunities to continually develop your skills and prepare you for the professions of tomorrow, in a constantly changing world
- Broadening your horizons and exploring different jobs throughout your professional life, thanks to the diversity of our activities and our dynamic career management
- Preserving your work-life balance thanks to our flexible working hours, two satellite offices near the Belgian and French borders, and remote work options
- Thriving daily in an environment where its great to live and work. Listening to the voices of our employees, we are committed to providing a high-quality work environment based on respect, diversity, inclusion, and a spirit of camaraderie.
ARE YOU OUR FUTURE Client Service Manager ?
Professional experience and/or degree
Education:
Being in a masters degree and looking for an internship
Professional Experience:
Relevant internships would be an added value
Behavioural skills
*Rigor & Attention to Detail: Extreme precision, especially when allocating/alerting on urgent emails.
*Interpersonal Skills & Diplomacy: Ability to build positive working relationships with a variety of stakeholders across different teams.
*Organization & Multitasking: Capable of managing multiple priorities.
Transversal skills
*Microsoft Office Suite:
o PowerPoint: Ability to create professional, high-impact slides for management and clients.
o Excel: Proficiency in tracking KPIs, using formulas, and maintaining data sheets.
o SharePoint: Ability to structure a common workspace, manage shared calendars, and organize documentation.
Digital Tooling: Experience with (or ability to quickly learn) workflow and AI tools.
Email Management: Strong ability to handle high-volume mailboxes and implement automation/organization rules.
Techncical skills
. Cross-Functional Coordination: Ability to proactively reach out to different teams/people to collect information and consolidate data.
Information Synthesis: Ability to take complex discussions and transform them into concise meeting minutes or user-friendly procedures.
Process Optimization: A mindset focused on efficiencyfinding ways to simplify and automate tasks.
Language skills
Fluent in English and French Any other language is considered as an advantage.
In a changing world, diversity, equity and inclusion are key values for the well-being and performance of teams. At BNP Paribas, we want to welcome and retain all talents without distinction: this is how, together, we will build the innovative, responsible and sustainable finance of tomorrow.
During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.
