at BlackRock
Asset ManagementPosted 8 days ago
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**Technical Support Manager, LATAM - Mexico City** leads cross-functional team, driving customer satisfaction. Key responsibilities include managing and training agents, escalating complex cases, and collaborating with internal teams to improve service processes. Required skills: native Spanish & proficiency in English, proven experience in leadership roles, performance metrics analysis, and experience with CRM software like Salesforce. Familiarity with ITIL framework and knowledge of cloud infrastructure a plus.
- Compensation
- Not specified
- City
- Not specified
- Country
- Mexico
Currency: Not specified
Full Job Description
Technical Support Manager, LATAM - Mexico City
Location: Mexico City, Mexico City Team: Technical Support Job Requisition #: R266688 Date posted: Sep. 29, 2026 Apply
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