at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted a month ago

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**Team Leader - Customer Support** Lead cross-functional teams resolving customer issues via email, phone, and chat. Mentor and train entry-level support agents. Manage team performance, workflow, and case load balancing. Essential skills: proven leadership, customer service expertise, conflict resolution. Required experience: minimum 2+ years in customer support, 1+ year leading teams. Essential tools: Zendesk, Salesforce, Google Suite.

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