at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Team Leader:** Lead cross-functional team, driving customer service excellence. Handle escalations, set KPIs, mentor agents using Zendesk. Requires 3+ years' CS experience, proven supervisory skills. Familiarity with salesforce.com, JIRA, Agile methodologies.

Compensation

Not specified

Currency: Not specified

City

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Country

India