at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted a month ago

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**Team Leader**: Guides customer service team, developing strategies, coordinating resources, and ensuring SLA compliance. Leads day-to-day operations, trains team members, and manages performance. Must have at least 5 years' experience in customer service management, proficient in salesforce CRM, and experienced with workforce management tools. Proven leadership and change management skills. BA/BS degree preferred, but relevant experience is considered.

Compensation

Not specified

Currency: Not specified

City

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Country

India