at Bank of America Merrill Lynch
Bulge Bracket Investment BanksPosted 7 days ago
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**Team Leader (Customer Service) - Manage and Develop High-Performing Teams** Drive team success as our **Team Leader** in **Customer Service**. Oversee a high-performing team, responsible for daily operations and customer satisfaction. Key responsibilities include **team management, process improvement, and performance analysis**. Lead your team through **coaching, mentoring, and training**. Required: **5+ years in customer service** with at least **2 years in a leadership role**. Proven track record in **team building, KPI management, and process optimization**. Experience with **CRM tools (Salesforce) and analytics software (Tableau)** essential. Demonstrated ability to **adapt strategies to meet evolving customer needs**. results-driven with superior **communication and problem-solving skills**. Bachelor's degree in a related field or equivalent experience preferred. Join our dynamic team focused on **customer-centric solutions** and continuous improvement.
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