at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 15 days ago

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**Senior Customer Service Representative** Led customer support team, handling complex issues. Utilized CRM (Salesforce) and ticketing tools (Zendesk). Required 5+ years' experience in customer service, with 2+ years leading teams. Proven proficiency in resolving escalated cases quickly. Strong communication, leadership, and problem-solving skills vital. Prior experience with CRM and ticketing systems essential. Preferred MVC experience (NetSuite, ServiceNow) for crafting internal processes. Worked in Agile environment, collaborated with cross-functional teams.

Compensation

Not specified

Currency: Not specified

City

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Country

India